Privacy Policy

At True Hemp Culture your privacy is important. This privacy policy relates to both our physical store and our website.
This Privacy Policy sets out our commitment to protect the privacy of your personal information collected.


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information such as your web browser, IP address,  and some of the cookies that are installed on your device. We also use cookies to keep track of cart contents while you’re browsing the site.

As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Additionally when you make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, credit card or other payment details, email address, and phone number.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use this information to:

  • Send you information about your account and order
  • Process payments
  • Prevent fraud
  • Set up your account if you chose to create one
  • Comply with any legal obligations we have, such as calculating taxes
  • Respond to your requests, including refunds and complaints
  • Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used for future orders.

True Hemp Culture Security Policy
True Hemp Culture uses the eWAY Payment Gateway and PayPal for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments. Your complete credit card number cannot be viewed by True Hemp Culture or any outside party. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, protecting your credit card data.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties as described above, (payment). We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. True Hemp Culture does not share any information with third parties for any unknown or unrelated uses.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you request otherwise.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

INACCURACY DISCLAIMER

From time to time there may be information on truehempculture.com.au that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@truehempculture.com.au or by mail using the address provided below:

True Hemp Culture

257 St Vincent Street

Port Adelaide South Australia 5015