Returns Policy

RETURNS POLICY

We will exchange any product that:

  •  You are not 100% happy with, however you will be responsible for return postage cost.
  •  The amount credited to you will be for the value the of products only (no postage costs can be reimbursed sorry).
  • Returns or exchange of goods will not be honoured if the item/s have been used or defaced in any way.
  • Any items that are to be returned for a refund or exchange must be returned within 30 days of receipt of goods.
  • Please call us on +61421 083 947 to discuss return arrangements.
  • Return items should be sent to 5 Todd Street, Port Adelaide, SA 5015

In the event of a refund, which has been approved and accepted, you may choose to receive either a store credit to the value of returned goods or a refund of returned goods. True Hemp Culture will not be held responsible for returned goods lost or damaged whilst in transit. Potentially this could alter the outcome of your returns request, so we strongly recommend that you send returned goods via registered or insured postage.

Thank you for choosing True Hemp Culture.